FREQUENTLY ASKED QUESTIONS
Depending on your country, you may need to pay for custom or VAT charges.
We are pleased to offer worldwide shipping services, except for Russia, Belarus, Ukraine, Somalia, Iran, Mauritania. We are proud to offer free shipping worldwide.
Our foremost objective is to ensure the timely delivery of your order. Upon receipt of your order, our logistics department will promptly process and dispatch it. In normal circumstances, your order will be prepared for shipping within 48 business hours, excluding pre-orders. You will receive a notification via email, which will include live tracking information and an estimated delivery date from the courier.
The estimated delivery time after dispatch is between 2-4 business days, which may vary depending on the country of delivery. Please note that delivery times may be impacted by local holidays, customs processing, distance, weather conditions, promotional campaign seasons, and other external factors beyond our control. We kindly request your understanding and patience in such situations.